The Hospice conducts regular surveys of patients and carers within both the Inpatient Unit and Sunfields Day Hospice and makes recommendations for change based on feedback received. Copies of survey outcomes are available from the Operations Director.
All complaints are recorded and dealt with in accordance with the Hospice's Complaints Procedure. Verbal complaints can be made to members of staff but more formal complaints should be made in writing and sent to:
The Clinical Services Director
Dr Kershaw's Hospice
Telephone: 0161 624 2727