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Frequently Asked Questions

1. How can I join the lottery?

You can sign up for the lottery and pay by Direct Debit or Standing Order.  In order to be entered into the lottery you need to be in credit each week.  If you choose to pay monthly by Direct Debit or Standing Order then the amount will be £4.34.  This equates to £52 a year (£4.34 x 12 = £52.08).  Paying by Direct Debit means you will always be in credit.

You can also pay quarterly (£13 per number), six monthly (£26 per number) or annually (£52 per number) by Direct Debit or Standing Order.  If you wish to pay by cheque or credit/debit card the minimum payment is £13 which will keep you in credit for 13 weeks.  We will write to you with a reminder of when your renewal payment is due.

2. Can I choose my number?

No – you will be allocated a membership number(s) which will be unique to you and will be entered into the weekly draw as long as you are in credit.  You will never have to share your prize money, unless you have joined a syndicate.

3. How many numbers can I have?

The maximum you can have is 20 which would cost £86.80 a month.

4. Can we play in a syndicate?

Yes – for further information on syndicates please contact the lottery office on 0161 624 9213 or email us at lottery@drkershawshospice.org.uk

5. How will I know if I have won?

You do not need to claim your prize as it will be sent out to you automatically in the post.  We will advertise the winning numbers on this website each week and in the Oldham Evening Chronicle Tuesday edition and MEN Weekly News.  We also publicise winning numbers in our Hospice Reception, our Facebook page and our website www.drkershawshospice.org.uk.  If you change your details please call our lottery office on 0161 624 9213 or email us at lottery@drkershawshospice.org.uk.

6. What is the benefit of having more than one number?

As well as increasing your chance of winning, it also means you have the opportunity to win 1st and 2nd prize, or 1st and 3rd prize or 2nd and 3rd prize etc.

7. Can I win more than once?

Yes – each week your number(s) will be entered into the draw as long as you are in credit, so even if you won 1st prize the previous week your chance of winning does not change.

8. How do I buy more numbers once I have already signed up?

The quickest and easiest way is to sign up online by Direct Debit through our website, or to call the lottery office on 0161 624 9213 or email us at lottery@drkershawshospice.org.uk.



9. How do I know if my payment has arrived safely?

You can call the lottery office on 0161 624 9213, email us at lottery@drkershawshospice.org.uk or tick the box at the bottom of your renewal letter that you send in with your payment and we will return a receipt.

10. How can I check how much credit I have?

You can call the lottery office on 0161 624 9213 or email us at lottery@drkershawshospice.org.uk.

11. How can I find out what my Lottery number is?

You can call the lottery office on 0161 624 9213 or email us at lottery@drkershawshospice.org.uk.

12. How do I know if the Lottery Canvassers knocking on my door are genuine?

All our representatives will have official identification on them - please ask to see this and ask any questions you may have, as they are there to help.  You can also contact the Lottery Office on 0161 624 9213 Monday to Friday 9am - 5pm (please leave an answerphone message outside of these hours), call our Hospice Reception on 0161 624 2727 or email us at lottery@drkershawshospice.org.uk where we will be pleased to assist with any questions.  There photographs are also displayed on our website.  We also regularly post their pictures through our Facebook page.  You may also see them at various events and retail outlets.

13. Why have I received Lottery Bumper Draw tickets without requesting them?

We automatically allocate two books of tickets to all our new Lottery members.  If you would like to increase or reduce the number of books that you receive, please email us at lottery@drkershawshospice.org.uk or call us on 0161 624 9213.  Alternatively return the tickets with the slip provided indicating your preference.

If you prefer not to receive bumper draw tickets, please advise us through one of the methods stated above and we will amend our records.  Your notification will allow us to reduce our printing and mailing costs and help us to target our mailings accordingly.

14. Is my data safe in your hands?

We can assure you that all data held by the Hospice is private and is only used by us.  We do not sell any information to external companies and we never will.  However if you have any concerns or wish to be removed from our correspondence list, please let us know by calling 0161 624 9213 or email us at lottery@drkershawshospice.org.uk.