Patient Surveys and Complaints

Patient and Relative Surveys

The Hospice conducts regular surveys of patients and carers across all of our services and makes recommendations for change based on feedback received. Copies of survey outcomes are available from the Complaints Lead.


All complaints are recorded and dealt with in accordance with the Hospice's Complaints Procedure. Verbal complaints can be made to members of staff but more formal complaints should be made in writing and sent to:

Complaints Lead
Dr Kershaw's Hospice
Turf Lane

Telephone: 0161 624 2727

Concerns & Complaints Report

Please find our annual Concerns & Complaints Report for 2022 here.