Dr Kershaw’s Hospice 20th Anniversary Raffle Terms and Conditions

1. You must be 18 years or above to purchase a ticket for this Draw.
2. The Draw date is 29/09/2023 with a closing date of 25/09/2023.
3. The winner agrees to the cruise supplier booking conditions for the cruise departing from Tilbury Docks from 11th to 25th November 2023.
4. Notification of travellers names are required by 6 October 2023 to Freedom Travel, 54 High Street, Uppermill, OL3 6HA. Tel: 01457 872500.
5. The prize is as described, is not transferable and there is no cash alternative.
6. The winner of the star prize will be responsible for ensuring that they and their guest hold passports valid for at least six months after the prize cruise ends and ensure that they are available on the travel dates specified. No change of passengers is allowed.
7. Overnight accommodation on 10 November 2023 will be in a 4-star hotel in London booked by Freedom Travel as part of the star prize.
8. UK Return rail travel will be economy class and booked by Freedom Travel as part of the star prize.
9. All meals and meal-time beverages are included in the prize, as well as escorted expeditions along the way. Any charges incurred on board the cruise will need settling before disembarking.
10. The prize does not include travel insurance (adequate insurance is a condition of travel).
11. Entry into the Draw is acceptance of the rules. Full Terms & Conditions are available at www.drkh.org.uk/Lottery20
12. The winners may be required to take part in publicity resulting from the Prize Draw.
13. All proceeds from this Draw go directly to Dr Kershaw’s Hospice.
14. Late entries will be classed as a donation.
15. Prize images are for illustrative purposes only.

By entering, Eligible Participants agree to be bound by these Raffle Terms and Conditions effective May 2023.
Dr Kershaw’s Hospice (the charity) is a registered charity No.1105924 and is registered with and licensed by the UK Gambling Commission licence number 000-005224—100447-001. The Charity’s responsible person is J Penketh.

Eligibility
This raffle is open to residents of mainland Great Britain (this excludes Northern Ireland, Isle of Man and Channel Islands).
No tickets can be sold to, on behalf of, or for a person under the age of 18 years. If a ticket is sold unknowingly to, on behalf of, or for a person under the age of 18 they will be refunded, exempt from the Raffle and will forfeit their prize, if any. Those persons who satisfy the terms and conditions are considered an eligible participant.

Fair and open draws policy
All draws are conducted at the premises of Dr Kershaw’s Hospice and witnessed by individuals who ensure the draw meets its legal obligations.
Draws conducted are random using a random number generator. Draw results and winners are published on the Charity website and winners’ information is also available on request.
Game rules and terms and conditions are published online. A copy of the rules and terms and conditions is also available on request.
The Charity has robust procedures in place to ensure that the money donated to the charity is used for charitable purchases.
There are no alternatives to any prize and no interest will be payable. Prize money will be paid by cheque to the winners within 14 working days of the draw.
Any prize cheque which remains uncashed 6 months after its date of issue will be considered a donation to the Charity.
The winners of the Raffle prizes will be notified by post. Participants can access the Charity website to find out if they have won.
By accepting a prize, the winners agree to the Charity reserving the right to use the name and location of the winner, and their photograph by agreement, in any publicity.
All participants are solely responsible for providing and (where necessary) updating the Charity with their accurate and up-to-date contact details and the Charity will be in no way liable for any failure or inability to contact any participant due to any errors, omissions or inaccuracies in the contact details that the participant has provided.
The Charity may (without giving any reason or notice) decline to accept an application, cancel an existing subscription or terminate or suspend the Raffle scheme or amend these terms and conditions. The Charity’s decisions made pursuant to the rules shall, once made, be final and binding.

Privacy and Contact
The Charity is committed to protecting the privacy of all participants. Personal information that is collected from participants is used lawfully in accordance with the General Data Protection Regulations (GDPR). Please refer to our Privacy Policy for specific privacy terms and conditions. Each participant should print and retain a copy of these Terms and Conditions for their reference. For details on how your data will be processed see our Privacy Policy here.

The following procedures are in place to prevent play by vulnerable people from participating in the weekly Raffle:
Our Self-Exclusion and Do Not Contact policies form part of our full policies and procedures which will be available to all participants and not just problem gamblers via the website.
The Charity will cease any promotional activities if notice is received from an authorised representative of a vulnerable person and suppress their details in all databases.

Responsible Gambling Policy
Participants are encouraged to gamble sensibly. Please read our Responsible Gambling Policy or visit the BeGambleAware website for more information on problem gambling. If you have a problem with gambling or someone you know needs help or advice, please visit this website or phone 0808 8020133.
The Charity is a member of the Hospice Lotteries Association and/or contributes to the Responsible Gambling Trust which is committed to minimising the level of problem gambling and gambling-related harm. The Charity has put in place the following procedures to encourage people to gamble responsibly and seek help should gambling become a problem:
The BeGambleAware website address is included on all tickets as well as our website address that includes information on gambling.
Information is displayed on our website encouraging people to gamble responsibly and recognise the signs of problem gambling. We also include the BeGambleAware helpline website details for people to refer to should they need further help.
Participants can request a self-exclusion from our database for further addressed raffle mailings.

Complaints
Any complaints regarding our Raffle can be made by contacting J Penketh at Dr Kershaw’s Hospice, Turf Lane, Royton, Oldham. OL2 6EU
We will respond to initial complaints and queries within 5 days of receipt of the complaint. If the complaint is not satisfactorily resolved, the matter will be escalated appropriately in accordance with our Complaints Handling Policy.
In the event that a satisfactory outcome can still not be reached, in accordance with the agreed protocol arranged on behalf of members by the Hospice Lotteries Association, the matter will be referred to The Independent Betting Adjudication Service (IBAS), which acts as an impartial adjudicator on disputes that arise between gambling operators and their customers:
The player will be provided with IBAS referral details.
The outcome of IBAS intervention will be reported to the Gambling Commission.
The decision made by IBAS will be final and binding.

Protection of children and the vulnerable
The following procedures are in place to prevent under-age persons from participating in lotteries:

• The charity will ensure that the design, appearance and play styles of Raffle do not have particular appeal to young people;
• On all data lists used for the promotion of lotteries all persons under the age of 18 will be excluded;
• Within the Terms and Conditions of play which can be accessed by the player it clearly states that any person who falsifies their age will automatically forfeit the right to a prize, thus discouraging participation;
• Any player who is found to be less than 18 years of age will have any monies paid in relation to the Raffle returned to them.
• For individuals who have paid online or over the telephone with a debit card, a search may be undertaken with a third party for the purpose of verifying that they are aged 18 or over.

Self- Exclusion
Customers can request self-exclusion from the Charity Lotteries if they have a gambling problem. Their details will be held on a log within 48 hours of receiving a self-exclusion notice and they will be refused entry and excluded from all Raffle promotional marketing for a minimum period of 6 months and up to 5 years.
Customers can decide to enter into a self-exclusion agreement immediately or if they wish to consider the self-exclusion further, the customer may return at a later date to enter into self-exclusion.
The Charity will not market the Raffle to anyone on their self-exclusion log for a period of 7-years after the end of the self-exclusion period, unless the customer takes positive action to gamble again within this 7-year period.
If an individual wishes to extend their self-exclusion period, they may do so by contacting the Charity direct.
Where a customer makes a positive request to being gambling again during the 7-year period following the end of their initial self-exclusion, the customer will be given a 24-hour cooling off period before any promotion of the Raffle or entry into the Raffle is made accessible to them. Contact must be made via phone or in person.